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I sold 2 books with a value of $8 and $48.56. After they received them they paid for the $8 and tried to say the other waw damaged which is false because it was new and than they said it was inauthenic which is bs because the university itself ordered the book for me and my fellow classmates.

They repond with some generic email and no human to talk to which is a convinience for them. I will be pressing charges on them

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BookbyteCS
#1389891
Bookbyte Verified Representative

Hello,

Unfortunately, we no longer provide telephone support. Our customer service is available via email, social media, and our website's help desk.

Our goal is to respond to every email and contact within 24 hours, however during peak seasons there may be delays. Over the past week, our Customer Service team has emailed with you regarding order #7687949.

Unfortunately, purchasing a book from a bookstore does not guarantee that the book will be an authentic copy. Bookstores receive their books from different sources and inauthentic books can come from any source.

Our Buyback team has inspected your book and found it is an inauthentic copy. Upon receiving books, the Buyback team first checks the ISBN on the book to ensure it matches the ISBN on the order. When checking the condition of the book, they also check for authenticity. If a book meets inauthentic criteria, it is flagged and sent to a manager for a second quality control check to confirm authenticity.

Every item deemed inauthentic has been inspected at least twice. Per our Buyback policy, "Any items submitted to Bookbyte that are determined to be illegally obtained or printed will be surrendered to the proper authorities (i.e., law enforcement, publishers, or retailers)." Upon placing an order, you agreed to the terms & conditions outlined in the buyback policy.

You are welcome to view our buyback policy in full here: http://support.bookbyte.com/support/solutions/articles/6000111839-buyback-policy

If you need further assistance, please respond to recent emails sent from our Customer Service team. Thank you, Bookbyte

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